PC Mouse Type of Connection: What is your global warranty on your products? Change the place where you use the mouse, test whether the frequency is affected by another device or not. Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. If the problem is still the same, contact our customer support for assistance.

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Genius Traveler Laser | TechRadar

We have some problems with your product. Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

You can edit your question or post anyway. Don’t have an account? But if it is not a wireless mouse, the mouse is broken.

Would you buy this? Is there anything I can do? Please make sure that you’ve entered a valid question. Should I pay a subscription fee to always have free shipping? As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a lased and continually-audited approval process by Microsoft.


How is the Gold Competency Level Attained? The mouse is 2. The killer selling point of the is the tidy little drawer in the base of the mouse which houses the wireless dongle when not in use.


See questions and answers. While some wireless mice lack the pinpoint precision of their wired counterparts, we always found the Genius Traveler BT Laser remarkably accurate and responsive in use, sensitive to the slightest changes in tracking. Try to change the battery first. You are downloading trial software. Can you send me the driver?

Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.

Check if your laptop recognizes the mouse or not in the Device Manager. In between is a treaded rubber scrollwheel, with a tactile ratcheted action.

If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. What happens when Travler have an item in my cart but it is less than the eligibility threshold? Enter the code below and hit Verify.


Unfortunately, we do not offer global warranty on our products. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. Only if the model gsnius a special function or Macro key setting is when you need to install the driver. We appreciate your feedback for your Genius product user experience.

News Blog Facebook Twitter Newsletter. You can log in into your Amazon account and generate a Amazon return label. Solvusoft’s close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems. Traveler Laser is the latest mouse from Genius that is designed for traveling and is just about the size of a mobile phone.

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